IT outsourcing and technical support for business

When You Need It

Your IT department without the cost of an in-house team

We take care of daily technical tasks, monitor the state of your infrastructure, and help your business operate without prolonged downtime.

No in-housesystem administrator

We provide full support for users, computers, servers, networks, and corporate services.

Employees wait too long for issues to be resolve

We register support requests through the Help Desk, monitor response times, and make sure no requests are lost in email or chat.

IT infrastructure is unstable

We conduct an audit, resolve accumulated issues, and create a clear plan for further improvements.

You have an administrator but need additional resources

We provide support for users, servers, networks, backups, and complex IT projects.

You need to set up remote work

We configure VPNs, remote desktops, and secure access to company resources.

No control over IT equipment

We set up monitoring for servers, internet connections, network devices, and backups.

Help Desk

Employees can easily get help

The user contacts support in the usual way. The request is registered in the Help Desk, assigned to a responsible specialist, and remains under control until it is resolved.

Telegram
Viber
Email

The employee describes the issue and sends a message.
The request is logged in the system and assigned to a specialist.
Specialist resolves the issue and keeps a record of the work performed.

Response Time

These parameters apply during business hours and are specified in the service agreement.

15 min first response
20 min start of work
30–45 min typical task

Support Hours Monday–Friday, from 09:00 to 18:00. Standard support is not available in the evenings, at night, or on weekends.

Actual resolution time depends on the complexity of the issue, equipment availability, and the involvement of third-party providers.

Service scope

What is included in IT support

The scope of services is tailored to the company's infrastructure. All services are covered by a single agreement and managed through one support request system.

Employee support

Software and email issues
Accounts and access rights
Workstation setup
Remote access and consultations

Computers and laptops

Windows diagnostics and configuration
Updates and antivirus
Software installation
Data and profile migration

Physical and virtual servers

Windows Server and Linux
Active Directory and RDS
Exchange, VMware, Hyper-V, Proxmox
Updates, services, and troubleshooting

Networks, internet, and VPN

Routers and switches
Corporate Wi-Fi
Backup internet connections
VPN between offices and for employees

Printers and office equipment

Print setup and configuration
Network access for users
Software troubleshooting
Coordination with service centers

Backups

Task setup and execution monitoring
Backup availability checks
Recovery after failures
Storing backups across multiple locations

Storage location, retention period, and test restores are agreed upon separately.

Proactive monitoring

We identify issues before users report them

Monitoring helps detect resource shortages, service failures, or backup errors before they disrupt the company's operations.

Choose a service format

Server availability

Free disk space

Internet connections

Backups

SSL certificate expiration dates

CPU and memory usage

System service status

Network equipment

Antivirus status

Disk health

Geography

Support where your company operates

Most tasks are solved remotely. When on-site work is required, we will organize a specialist's visit from Kyiv.

Kyiv

Remote support and visits of specialists to the client’s office.

All of Ukraine

Fully remote maintenance of users, servers and network equipment.

Outside Ukraine

We remotely serve Ukrainian companies whose offices and employees are located abroad.

Urgent departure

Estimated arrival time in Kyiv is from 1 to 2 hours during working hours.

Planned departure

Usually carried out the next business day. The comprehensive rate includes one scheduled visit per month.

Service options

Choose the level of support you need

The exact scope of services and areas of responsibility are defined in the agreement after a free IT infrastructure audit.

✓ Selected

No on-site visits

Remote support

For companies in any city, provided that technical tasks can be handled remotely.

Users and computers
Physical and virtual servers
Routers and Wi-Fi networks
Printers and software
Help Desk and support request history
No on-site specialist visits

Choose

✓ Selected

Popular option

On-site support in Kyiv

Comprehensive IT support

Remote support for the entire infrastructure, with on-site assistance from a specialist.

All remote support services
Network and equipment maintenance
Urgent on-site visits during business hours
One scheduled on-site visit per month
Request and contractor management
Agreed response times

Choose

✓ Selected

Infrastructure management

Your IT department for business

For companies that need ongoing IT control, reporting, and a development plan.

All comprehensive support services
Server and network monitoring
Backup monitoring
Technical documentation
Reporting and recommendations
IT project support

Choose

Pricing

Pay for your actual infrastructure

The base cost is determined by the number of computers, servers, and network equipment. The final price depends on the complexity of the infrastructure and the selected support model.

Minimum of 5 workstations
Server pricing starts from a specified amount
Fixed-price proposal — after the audit
Large-scale projects are priced separately

Preliminary estimate

UAH / month

Selected format: IT department for business

Company computers 500 UAH per device

5

2 500 UAH

Physical servers from 3,000 UAH per server

0

0 UAH

Virtual servers from 2,500 UAH per server

0

0 UAH

Routers 1,000 UAH per device

0

0 UAH

Wi-Fi network 1 500 грн за мережу

0

0 UAH

Printers 200 UAH per device

0

0 UAH

Basic estimated cost

The calculation is not a public offer. The final price is formed after the audit and depends on the complexity of the infrastructure, the number of offices, programs, visits, and the composition of services.

Get an accurate calculation Free audit

Before We Start

Free IT infrastructure audit

We assess the current state of your equipment and systems remotely or on-site. Based on the results, the client receives a written report and recommendations.

Deadline: 2–4 business days

✓ User computers

✓ Server operating systems

✓ Wi-Fi and local network

✓ Physical and virtual servers

✓ Routers and switches

✓ Critical services and backups

✓ Result: a written report outlining identified issues, priorities, and recommendations

SystemAdmin in numbers

Experience backed by daily work

We use only real company figures, without unverified promises.

10 years

on the market

Supporting business infrastructure and corporate services.

30+

Companies

On ongoing IT support.

500+

Users

Receive technical assistance from our specialists.

100+

Servers

Physical and virtual systems in offices, clouds, and data centers.

1 000+

Support requests per month

Registered and monitored in the Help Desk.

90%

Resolved remotely

Without waiting for a specialist to arrive at the office.

Our clients

Getting Started

A clear transition to IT support

First, we gather information and address critical risks. Then we set up ongoing support without losing any requests or access credentials.

01

Request introduction

We clarify the number of employees, devices, servers, and the main issues.

02

Free audit

We assess your infrastructure remotely or on-site and prepare a report.

03

Proposal

We define the scope of services, SLA, on-site visit procedures, and monthly fee.

04

Contract NDA

The minimum contract term is 12 months. We start working immediately after the agreement is signed.

05

System setup

We set up the Help Desk, remote access, monitoring, and documentation.

06

Ongoing support

We handle support requests, maintain the infrastructure, and provide recommendations.

Our experience

Examples of resolved issues

These cases demonstrate our approach to IT support without disclosing client names or using fabricated metrics.

Cases 01

Organized a neglected IT infrastructure

Problem Equipment and services had been configured by different contractors, with no documentation or centralized control.

Solution We conducted an audit, restored access, resolved critical issues, and organized the infrastructure.

Result The company gained a controlled IT environment, clear documentation, and ongoing support.

Cases 02

Stabilized the network and set up a VPN

Problem Employees experienced network disruptions, while remote access had been set up insecurely.

Solution We reviewed the configuration, eliminated the causes of instability, and set up a secure VPN connection.

Result The network operates more reliably, while employees can securely connect to corporate resources.

Cases 03

Distributed backups across multiple locations

Problem The main data and backups were stored in one location and depended on a single site.

Solution We configured automated server backups across multiple locations and implemented task execution monitoring.

Result Critical data is stored in multiple locations, significantly reducing the risk of complete data loss.

Terms

We define responsibilities in the service agreement.

Minimum term — 1 yearWe start working immediately after the agreement is signed.

SLA and support scheduleResponse times and escalation procedures are defined in writing.

NDAWe sign a non-disclosure agreement to protect confidential information.

What is billed separately

Work that is not included in regular maintenance is agreed upon before it is carried out.

Physical equipment repairs

Software licenses

Large-scale migrations

Evening, nighttime, and weekend work

Specialized equipment

Cost of components and spare parts

Cable installation

Implementation of new servers and service

Emergency on-site visits outside business hours

Third-party contractor services

FAQ

Where do you provide services?

On-site visits by specialists are available in Kyiv. Fully remote support is available throughout Ukraine, as well as for Ukrainian companies with offices or employees located abroad.

How do employees submit support requests?

Support requests are accepted via Telegram, Viber, and email. Every request is registered in the Help Desk and monitored until completion.

How quickly do you start working on a support request?

The first response is provided within 15 minutes, and work begins within 20 minutes. Most standard user requests are resolved within 30–45 minutes, but the actual resolution time depends on the complexity of the issue.

Are on-site visits included in the price?

Comprehensive support includes one scheduled on-site visit per month, as well as urgent visits during business hours under the terms of the agreement. Evening, nighttime, and weekend visits are billed separately.

Is there a minimum number of workstations?

Yes. The minimum number of computers for ongoing support is five.

Do you conduct an audit before starting work?

Yes. The initial audit is free of charge, takes 2–4 business days, and concludes with a written report and recommendations.

Can we contact you if we already have a system administrator?

Yes. We can take over support for users, servers, networks, monitoring, backups, or complex IT tasks.

What is the minimum contract term?

The minimum term for ongoing support is one year. We start working immediately after the agreement is signed.

Get a cost estimate and service start plan

Leave your contacts. A specialist will clarify the infrastructure composition, suggest a support format, and agree on a free audit.